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Introduction
Welcome to ElectronicsIndia.co.in (“we”, “our”, or “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.electronicsindia.co.in, use our mobile application, or purchase products and services from us.
This Privacy Policy is published in accordance with:
- Information Technology Act, 2000 and the Information Technology (Amendment) Act, 2008
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”)
- Consumer Protection Act, 2019
- Consumer Protection (E-Commerce) Rules, 2020
By accessing or using our website and services, you consent to the collection and use of your information as described in this Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our website.
Identity & Contact Details of Data Controller
electronicsindia.co.in is operated by: Mr. Mohit Gupta
Company Name: ElectronicsIndia Pvt. Ltd.
Registered Address:
111, Industrial Area, Phase -2
Panchkula-134113
Haryana (India)
Pursuant to the SPDI Rules 2011, any grievance regarding the collection, use, or processing of personal information must be addressed to the Grievance Officer. Complaints will be redressed within one (1) month from the date of receipt.
Information We Collect
Personal Information You Provide
When you register, place an order, or interact with us, we may collect:
- Full name, email address, phone number, and date of birth
- Billing address, shipping address, and PIN code
- Payment details (processed securely through third-party payment gateways; we do not store full card details)
- Username and password (stored in encrypted form)
- GST number (for business purchases)
- Government-issued ID (where required for warranty or verification purposes)
Information Collected Automatically
When you visit our website, we automatically collect:
- IP address and device identifiers
- Browser type, version, and operating system
- Pages visited, time spent, and navigation paths
- Referring URL and search terms
- Cookie and session data
- Location data (approximate, based on IP address)
Sensitive Personal Data or Information (SPDI)
In accordance with the SPDI Rules, 2011, we may collect the following sensitive personal data with your explicit consent:
- Financial information such as bank account, credit/debit card, or other payment instrument details
- Passwords
We do not collect biometric data, medical records, or information regarding sexual orientation.
How We Use Your Information
We use your personal information for the following purposes:
Order Fulfilment & Customer Service
- Processing and delivering your orders
- Sending order confirmations, invoices, and delivery updates
- Handling returns, refunds, and warranty claims
- Responding to queries, complaints, and customer support requests
Account Management
- Creating and managing your account
- Verifying your identity and preventing unauthorised access
- Maintaining your wishlist, order history, and preferences
Marketing & Communications
- Sending promotional offers, deals, and newsletters (only with your consent)
- Personalising product recommendations based on browsing and purchase history
- Retargeting advertisements on third-party platforms
You may opt out of marketing communications at any time by clicking “Unsubscribe” in any email or by contacting us at privacy@electronicsindia.co.in.
Legal & Compliance
- Complying with applicable laws, regulations, and court orders
- Detecting, preventing, and investigating fraud and security incidents
- Enforcing our Terms and Conditions
Legal Basis for Processing
We process your personal data on the following grounds:
- Consent: You have given clear consent for us to process your data for specific purposes (e.g., marketing communications, SPDI collection).
- Contractual necessity: Processing is necessary to fulfil your orders and perform our contract with you.
- Legal Obligation: We are required to process certain data in order to comply with applicable Indian laws.
- Legitimate interests: We process data for fraud prevention, network security, and improving our services, provided such interests are not overridden by your rights.
Cookies & Tracking Technologies
We use cookies, web beacons, and similar tracking technologies on our website. Cookies are small text files stored on your device that help us:
- Keep you logged in during your session
- Remember your cart and preferences
- Analyse website traffic and usage patterns
- Deliver relevant advertisements
Types of cookies we use:
- Essential Cookies: Necessary for website functionality (cannot be disabled)
- Performance Cookies: Collect anonymous data about how visitors use the site (e.g., Google Analytics)
- Functional Cookies: Remember your preferences, such as language and region
- Targeting/Advertising Cookies: Used to show relevant ads and limit how often you see an ad
You can control cookie settings through your browser settings. However, disabling certain cookies may affect the functionality of our website. For more information, refer to our Cookie Policy available on our website.
Disclosure & Sharing of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We engage trusted third-party companies to assist in operating our website and servicing you, including:
- Payment gateway providers (e.g., Razorpay, PayU, CCAvenue)
- Logistics and courier partners (e.g., BlueDart, Delhivery, DTDC)
- Cloud hosting and IT service providers
- Marketing and analytics platforms
- SMS/email communication service providers
These parties are contractually bound to keep your information confidential and use it only to provide the agreed services.
Legal Requirements
We may disclose your information if required to do so by law, court order, or governmental authority, or to protect the rights, property, or safety of electronicsindia.co.in, our customers, or others.
Business Transfers
In the event of a merger, acquisition, reorganisation, or sale of assets, your personal data may be transferred to the successor entity, subject to the same privacy protections.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. Specifically:
- Order and transaction data: Retained for 7 years to comply with tax and accounting obligations under the Income Tax Act, 1961 and GST laws.
- Account information: Retained for the duration of your account and up to 3 years after account closure, unless a longer retention period is required by law.
- Marketing preferences: Until you withdraw consent or request deletion.
- Cookies and analytics data: As per the retention periods specified in our Cookie Policy.
Upon expiry of the retention period, data is securely deleted or anonymised.
Data Security
We implement reasonable and appropriate security practices and procedures as mandated by the SPDI Rules, 2011. Our security measures include:
- SSL/TLS encryption for data transmission
- Secure storage with access controls and role-based permissions
- Regular security audits and vulnerability assessments
- Password hashing and encryption
- Two-factor authentication (2FA) available for user accounts
- Employee training on data privacy and information security
While we strive to protect your personal data, no transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we take all reasonable precautions to protect your information.
In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and relevant authorities as required by applicable law.
Your Rights
As an individual whose data we process, you have the following rights:
Right to Access
You may request a copy of the personal information we hold about you by contacting us at privacy@electronicsindia.co.in.
Right to Correction
You may update or correct your personal information directly through your account settings or by contacting us.
Right to Withdraw Consent
Where we rely on your consent to process personal data (e.g., for marketing), you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.
Right to Erasure
You may request deletion of your personal data, subject to legal and contractual obligations that require us to retain certain data.
Right to Grievance Redressal
You have the right to lodge a complaint with our Grievance Officer (see Section 2). If unresolved, you may escalate to the relevant regulatory authority under the Information Technology Act, 2000 or the Consumer Protection Act, 2019.
Children’s Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@electronicsindia.co.in, and we will take steps to delete such information.
Third-Party Links
Our website may contain links to third-party websites, including brand pages, manufacturer websites, and social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.
Cross-Border Data Transfers
Your personal information is primarily stored and processed in India. Where we use service providers based outside India (e.g., cloud storage, analytics tools), we ensure that appropriate contractual safeguards are in place to protect your data in accordance with applicable Indian law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website with a revised “Last Updated” date
- Sending an email notification to registered users (for significant changes)
Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: privacy@electronicsindia.co.in
Phone: +91-172-5033251
+91-172-5033258
Website: www.electronicsindia.co.in/privacy-policy
Registered Office:
111, Industrial Area, Phase -2
Panchkula-134113
Haryana (India)
We will respond to all legitimate requests within 30 days. For complex requests, we may require up to 60 days, in which case we will inform you of the extended timeline.
This Privacy Policy is governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts in [City], India.
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